The IT Health Partnership
Testimonial: IT Health Partnership (Partner: Robin Stern)
The Trust had commenced a seven-year Partnership with Capita to run its non-clinical back-office services, in a first-of-type deal for the NHS. The key drivers for such a Partnership were to increase value whilst releasing significant cost than would otherwise have been possible for the Trust alone. A set of transformation projects were agreed.
One of the first major projects was to reduce the Trust’s spend on agency staff, to be achieved by implementing a new HR service model, supported by improved processes and a new IT system. This project had achieved a degree of improvement in outcome, but all involved believed considerably more could be done. The Trust and Capita, jointly as partners, commissioned an internal audit into all aspects of the project – the twin aims being to relaunch the project to maximise service improvement and financial value, and for each organisation to maximise their own learning about running future joint change management programmes.
The review was completed in less than a month and involved structured profiled interviews with senior users, project board and team members, Executive Directors (Finance /Performance / Corporate Resources, Operations and Transformation), group briefings with frontline managers and staff and a user survey that attracted the Trust’s highest-ever participation rate. Many aspects were identified for improvement and recommendations were made to improve Programme Management, Culture Change, Leadership, Change Management, Risk Management, and Technical domains. The report was professionally presented to Board-level sponsors of the Trust and Capita. Its content was received well and has subsequently been embedded into the Trust’s Transformation methodology.
Central London Community Healthcare NHS Trust / Capita
“The FBC savings benefits actually exceeded their earlier estimate from the OBC, reflecting the consultants’ highly productive process from aligning the business case with the transformation programme. This conclusively showed the considerable added benefits of technology enablement, when rigorously applied to process and workforce change also.” David Green, Director of Information & IT
South West London & St George’s Mental Health NHS Trust
LabStyle Innovations Corp is an offshore company that had developed Dario, a set of cloud-based diabetes monitoring devices that help people with diabetes to manage their own conditions.
Erez Raphael is Chairman and CEO of LabStyle Innovations Corp and DarioHealth Corp. “We were impressed by patients’ demand for our products in the UK market, but we were concerned to overcome obstacles in our supply chain. Robin Stern’s persistence, grasp of NHS processes and commercial realism enabled him to build effective relationships with the regulator, which won through.”
LabStyle (Dario): (Licensing Patient-Use Technologies in the NHS)